Shipping Policy

Processing may take up one to three business days from the date your order was placed.

Shipping time:

  • US orders are shipped from our warehouse and typically take between 2-4 business days (after processing) to arrive at their destination (excluding Hawaii and Alaska, which can take up to 7-20 business days).
  • UK orders are expecting to arrive within 2-4 business days (after processing). 
  • International orders are expected to arrive within 4-7 business days (after processing). 

If you have any questions or concerns, please do not hesitate to to contact us. Email: customer.support@theringlightstore.com

Please reference your email with a title line pertaining to the subject of the message.

 

It is the responsibility of the buyer to make sure that they enter their shipping and order information correctly before submitting it - we typically cannot cancel your order.

Wrong address disclaimer:

Kindly note that if an inaccurate address has been provided and not brought to our attention prior to delivery, The Ring Light Store is not held accountable and the order will be shipped to the address provided. The Ring Light Store will not provide refunds for wrong information that has been submitted by the customer. If The Ring Light Store needs to contact a shipping provider to change your address or have your item returned to us before the item has been delivered, the customer is responsible for a 15% fee. If a customer refuses a The Ring Light Store delivery to cancel their order, they will be refunded less the 15% restocking fee. If your item is returned to us due to inaccurate shipping information, you will receive a refund for the product returned minus a 15% restocking fee.